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Effective Date: October 2, 2026

Freeman Mechanical respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our website, request service or otherwise communicate with us.

Information We Collect

We may collect personal information that you voluntarily provide, including:

• Name

• Email address

• Telephone number

• Service or property address

• Company or organization name

• Job title or position

• Details about your plumbing, mechanical or water treatment service needs

• Information you provide through forms, email, telephone or other communications

Our website may also collect technical information such as browser type, device information, IP address, pages visited and website interaction data through cookies and similar technologies.

How We Use Your Information

Freeman Mechanical may use personal information to:

• Respond to service requests and inquiries

• Schedule and provide plumbing, mechanical or water treatment services

• Prepare estimates, quotes and related communications

• Contact you regarding a request you submitted

• Maintain business and service records

• Improve our website and customer experience

• Protect our website and business from fraud, misuse or security threats

• Meet legal, regulatory and business obligations

We do not sell personal information.

Service Providers

We may use third-party service providers to operate our website and business systems. These may include website hosting, form processing, analytics, advertising and communications providers such as Wix and Google.

These providers may process information on our behalf as necessary to provide their services. Some providers may process or store information outside Canada, where it may be subject to the laws of the jurisdiction in which it is processed.

Cookies and Website Analytics

Our website may use cookies and similar technologies for essential website functionality, analytics and advertising.

Where required, visitors may be given choices regarding non-essential cookies and tracking technologies.

You may also control cookies through your browser settings.

Sharing of Personal Information

Freeman Mechanical may disclose personal information when reasonably necessary to:

• Provide services requested by you

• Work with service providers that support our operations

• Comply with applicable laws, court orders or regulatory requirements

• Protect the rights, property or safety of Freeman Mechanical, our customers or others

We do not disclose personal information for unrelated purposes without consent unless permitted or required by law.

Retention of Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to meet applicable legal, accounting and business requirements.

Information that is no longer required is securely deleted, destroyed or anonymized where appropriate.

Protecting Your Information

Freeman Mechanical uses reasonable administrative, technical and physical safeguards appropriate to the sensitivity of the personal information in our possession.

No internet transmission or electronic storage system can be guaranteed to be completely secure.

Access and Correction

You may request access to personal information Freeman Mechanical holds about you or ask us to correct inaccurate information, subject to applicable legal requirements and exceptions.

You may also contact us with questions or concerns regarding our privacy practices.

Consent

By providing personal information to Freeman Mechanical, you consent to its collection, use and disclosure for the purposes described in this Privacy Policy or otherwise identified to you at the time of collection.

Where consent is required, you may withdraw it subject to legal or contractual restrictions and reasonable notice.

Marketing Communications
With your consent, Freeman Mechanical may use your email address or other contact information to send occasional service updates, promotions or offers. You may withdraw your consent or unsubscribe at any time.

Privacy Contact

Questions, access requests or privacy concerns may be directed to:

Freeman Mechanical
Attention: Privacy Officer
Email: scott@freemanmechanical.ca
Phone: 5195359983

Changes to This Privacy Policy

Freeman Mechanical may update this Privacy Policy periodically to reflect changes to our practices, technology or legal obligations. The current version will be posted on this website with its effective date.

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